GadgetGalaxy receives thousands of customer queries daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI generates suggested replies based on previous tickets, knowledge base articles, and scraped website data. This has significantly reduced the time taken to respond to customer queries.
GadgetGalaxy also uses Deskhero's AI to manage tickets on the kanban board. The AI analyzes the nature and urgency of the tickets to prioritize and categorize them effectively. This has improved the efficiency of the customer support team and reduced the resolution time.
The AI-powered comprehensive search bar has been a game-changer for GadgetGalaxy's customer support team. It allows them to find relevant information quickly and accurately, improving their productivity.
By leveraging Deskhero's REST API, GadgetGalaxy has integrated the platform with their existing systems. This has centralized their customer support operations and made it easier to track and manage.
Overall, Deskhero's advanced AI capabilities have significantly improved GadgetGalaxy's customer support services. They have seen a notable increase in their response times, customer satisfaction rates, and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses similar AI embeddings to deliver accurate results swiftly. It can search through tickets, knowledge base articles, and even details from the company's policies.
Can Deskhero's AI manage tickets on the kanban board?
Yes, Deskhero's AI can analyze the nature of the tickets and their urgency to prioritize and categorize them effectively on the kanban board.
* This article provides an example of how a fictive company in the Consumer Electronics Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
