CreditSage uses Deskhero's AI capabilities to handle a large volume of customer queries about their credit products. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This analysis enables the AI to generate suggested replies, significantly reducing the time agents spend on each ticket.
CreditSage has built a comprehensive knowledge base using Deskhero, which is continually updated with new information from word, PowerPoint, PDF files, and scraped website data. This knowledge base serves as a first point of contact for customers, providing them with instant answers to their queries and reducing the workload on the support team.
The AI-powered search bar in Deskhero allows CreditSage's customers to find relevant information quickly and easily. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content based on the user's query.
Deskhero's REST API allows CreditSage to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the efficiency of their operations.
By leveraging Deskhero's AI capabilities, CreditSage has been able to improve its customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis helps the AI to generate suggested replies, reducing the time agents spend on each ticket.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find the most relevant content based on the user's query, enhancing the search results and helping users find information quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless flow of data and enhancing operational efficiency.
* This article provides an example of how a fictive company in the Consumer finance companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
