EcoLife Organics prides itself on its customer-centric approach. However, managing customer queries and complaints was a challenge due to the high volume. Since implementing Deskhero, they've been able to streamline their customer support, thanks to the platform's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies to customer queries. This has significantly reduced the time taken to respond to customers, improving their overall experience.
The AI-powered search bar in Deskhero has made it easier for EcoLife's support team to find the information they need quickly. It uses OpenAI Embeddings to provide relevant search results, reducing the time spent on each ticket and increasing the team's efficiency.
Deskhero's AI also helps EcoLife to keep their knowledge base current. It generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This ensures that the most accurate and up-to-date information is always available for the support team and customers.
By using Deskhero's custom email domains and user groups, EcoLife has been able to organize their support team effectively. They can assign tickets to specific groups based on the nature of the query, ensuring that the right team handles each issue. This has improved the quality of their support and increased customer satisfaction.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies to customer queries. This reduces the response time and improves the customer experience.
How does the AI-powered search bar in Deskhero work?
The AI-powered search bar uses OpenAI Embeddings to provide relevant search results, making it easier for the support team to find the information they need quickly.
How does Deskhero help in maintaining the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base current and accurate.
* This article provides an example of how a fictive company in the Consumer Goods Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
