QuickFinance uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the platform to generate suggested replies to customer queries, significantly reducing the time taken to respond to customers.
The company also utilizes Deskhero's website scraping feature to gather relevant information from their website and other online resources. This data is then used by the AI to enhance search results, making it easier for support agents to find the information they need to resolve customer issues.
Deskhero's custom fields and structured data lists enable QuickFinance to categorize and manage tickets more efficiently. The AI uses this structured data to identify patterns and trends, helping the company to anticipate common customer issues and prepare solutions in advance.
QuickFinance also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to access a wider range of data, further improving its ability to generate accurate and helpful responses.
Overall, Deskhero's advanced AI capabilities have enabled QuickFinance to provide faster, more efficient customer support, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI enhance QuickFinance's customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to customer queries, reducing response times. It also uses scraped website data to enhance search results, making it easier for support agents to find necessary information.
How does QuickFinance use Deskhero's custom fields and structured data lists?
QuickFinance uses these features to categorize and manage tickets more efficiently. The AI uses this structured data to identify patterns and trends, helping anticipate common customer issues and prepare solutions in advance.
How does Deskhero's REST API benefit QuickFinance?
The REST API allows QuickFinance to integrate Deskhero with their existing systems, enabling the AI to access a wider range of data and improve its ability to generate accurate and helpful responses.
* This article provides an example of how a fictive company in the Consumer Receivable Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
