LeaseBox maintains a comprehensive knowledge base that includes articles, policies, manuals, and presentations. However, finding relevant information from this vast resource was a challenge for both their customers and support staff. With Deskhero's advanced search bar and AI capabilities, they can now quickly find the information they need. The AI uses OpenAI embeddings to enhance the search results based on the context of the search query.
The company also uses Deskhero's feature that generates knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for them to update their knowledge base and ensure that it contains the most up-to-date information.
Deskhero's AI also suggests replies to customer queries based on the information in the knowledge base. This has reduced the workload of their support staff and improved the speed and quality of their responses.
LeaseBox uses Deskhero's user groups feature to manage access to their knowledge base. Different groups have access to different parts of the knowledge base, ensuring that each user only sees the information that is relevant to them.
Finally, LeaseBox uses Deskhero's REST API to integrate the platform with their customer portal. This allows their customers to access the knowledge base directly from the portal, reducing the number of support tickets they receive.
How does Deskhero's AI enhance LeaseBox's knowledge base?
Deskhero's AI uses OpenAI embeddings to enhance the search results in LeaseBox's knowledge base. It considers the context of the search query to provide more relevant results. The AI also suggests replies to customer queries based on the information in the knowledge base.
How does LeaseBox use Deskhero's feature that generates knowledge base articles from files?
LeaseBox uses this feature to easily update their knowledge base. They can upload Word, PowerPoint, or PDF files, and Deskhero will automatically generate a knowledge base article from the file.
How does LeaseBox use Deskhero's user groups feature?
LeaseBox uses Deskhero's user groups feature to manage access to their knowledge base. Different groups have access to different parts of the knowledge base, ensuring that each user only sees the information that is relevant to them.
* This article provides an example of how a fictive company in the Container leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
