ContainerHub receives thousands of customer queries every day. Managing these tickets manually was a daunting task. With Deskhero's ticket management feature and AI capabilities, they can now efficiently categorize, prioritize, and respond to tickets. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies.
The company also uses Deskhero's kanban board to visualize their ticket workflow. This has improved their team's productivity and made it easier to track the progress of each ticket.
With Deskhero's advanced search bar, ContainerHub can quickly find relevant information from their vast database of tickets and knowledge base articles. The AI enhances the search results by considering the context of the search query, making it easier for the support team to find the information they need.
ContainerHub uses Deskhero's custom email domains feature to manage their customer communications. This has improved their brand consistency and made their communications more professional.
Finally, ContainerHub uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and improved data consistency across different platforms.
How does Deskhero's AI improve ContainerHub's ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies to customer queries. This reduces the time it takes to respond to tickets and improves the quality of the responses.
How does ContainerHub use Deskhero's kanban board?
ContainerHub uses Deskhero's kanban board to visualize their ticket workflow. This improves their team's productivity and makes it easier to track the progress of each ticket.
How does ContainerHub use Deskhero's custom email domains feature?
ContainerHub uses Deskhero's custom email domains feature to manage their customer communications. This improves their brand consistency and makes their communications more professional.
* This article provides an example of how a fictive company in the Container leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
