Global Cargo Services deals with a multitude of customer queries every day. To improve their customer support, they decided to implement Deskhero and leverage its advanced AI capabilities for a more proactive approach.
With Deskhero, Global Cargo Services uses AI to analyze previous tickets and knowledge base articles. This analysis helps them identify common issues and trends in customer queries. They then use this information to update their knowledge base and provide preemptive solutions to customers.
Deskhero's AI also generates suggested replies based on this analysis. This not only speeds up the response time but also ensures that the support team provides consistent and accurate answers to customer queries.
Moreover, by using Deskhero's website scraping feature, Global Cargo Services keeps their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating suggested replies or enhancing search results.
Since implementing Deskhero, Global Cargo Services has seen a significant improvement in their customer support. The platform's AI capabilities have enabled them to provide more proactive and efficient support, leading to higher customer satisfaction.
How does Deskhero's AI help in providing proactive customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to identify common issues and trends. This information is then used to update the knowledge base and provide preemptive solutions to customers.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze the content of the knowledge base articles, previous tickets, and uploaded files. It then uses this information to generate a suggested reply.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and adds it to the knowledge base. This ensures that the AI always has the most recent data to work with.
* This article provides an example of how a fictive company in the Container shipping services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
