LaborLink receives numerous inquiries daily about their contract labor hiring services. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature significantly reduces the response time, improving customer satisfaction. It also helps the support team by providing them with a starting point for their responses.
The AI capabilities of Deskhero also enhance the search results within the platform. By using OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI provides highly relevant search results. This feature helps both the support team and customers in finding the information they need quickly and accurately.
LaborLink also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows for seamless data exchange and ensures that all systems are updated in real-time.
Overall, Deskhero's advanced AI capabilities have helped LaborLink improve their customer support efficiency and effectiveness.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to sort and prioritize tickets. It also generates suggested replies to help the support team respond quickly and accurately.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide highly relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring real-time data exchange.
* This article provides an example of how a fictive company in the Contract labour hiring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
