WorkForce Solutions handles a large volume of customer queries and issues daily. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero assist in categorizing and prioritizing these tickets based on their importance and relevance.
Deskhero's AI utilizes OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature not only speeds up the response time but also improves the quality of responses, leading to increased customer satisfaction.
The AI capabilities of Deskhero also improve the search results within the platform. By using OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI provides highly relevant search results. This feature assists both the support team and customers in finding the information they need swiftly and accurately.
WorkForce Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows for smooth data exchange and ensures that all systems are updated in real-time.
In conclusion, Deskhero's advanced AI capabilities have enabled WorkForce Solutions to enhance their helpdesk services and provide efficient customer support.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to categorize and prioritize tickets. It also generates suggested replies to assist the support team in responding swiftly and accurately.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide highly relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for smooth integration with existing systems, ensuring real-time data exchange.
* This article provides an example of how a fictive company in the Contract labour hiring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
