Gourmet Delight receives numerous customer queries daily, ranging from order changes to dietary preferences. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management system, all customer queries are organized in a structured manner, enabling the support team to respond promptly and accurately.
The AI capabilities of Deskhero have been instrumental in enhancing the efficiency of Gourmet Delight's support team. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies, significantly reducing the time spent on each query.
Deskhero's AI also enhances the search results by using the embeddings from uploaded files like policies, manuals, and presentation. This feature has been particularly useful for Gourmet Delight as they frequently update their menu and dietary guidelines. The support team can quickly find relevant information, improving their productivity and customer satisfaction.
Moreover, Deskhero's website scraping feature allows Gourmet Delight to keep track of customer reviews and feedback across different platforms. The AI capabilities analyze this data and provide actionable insights, helping Gourmet Delight to continuously improve their services.
Overall, Deskhero's advanced AI capabilities have transformed Gourmet Delight's customer support, making it more efficient and customer-centric.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each query. It also enhances search results, allowing the support team to quickly find relevant information.
How does Deskhero help in managing customer feedback?
Deskhero's website scraping feature collects customer reviews and feedback from different platforms. The AI capabilities analyze this data and provide actionable insights, helping to improve services.
Can Deskhero handle updates to menu and dietary guidelines?
Yes, Deskhero's AI enhances search results using embeddings from uploaded files like policies, manuals, and presentations. This allows the support team to quickly find updated information about the menu and dietary guidelines.
* This article provides an example of how a fictive company in the Cooking and Meal Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
