CoolTech Solutions receives hundreds of customer queries daily, ranging from technical issues to product inquiries. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze the content of each ticket, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies.
The AI also enhances the search results, providing the support team with relevant information from the company's knowledge base and scraped website data. This feature significantly reduces the time spent by the support team in searching for information, thereby increasing their productivity.
Deskhero's AI capabilities also extend to the generation of knowledge base articles from Word, PowerPoint, and PDF files. This feature allows CoolTech Solutions to easily update their knowledge base with the latest product manuals and technical documents, ensuring that their support team always has access to the most recent and accurate information.
With Deskhero's custom email domains and user groups, CoolTech Solutions can efficiently categorize and assign tickets to the appropriate support team. The AI also suggests the most relevant user group based on the content of the ticket, further streamlining the process.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of CoolTech Solutions' customer support, reducing response times and increasing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of each ticket using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It then sends this information through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's knowledge base and scraped website data. This information is then used to enhance the search results provided to the support team.
How does Deskhero's AI suggest the most relevant user group?
Deskhero's AI analyzes the content of each ticket and suggests the most relevant user group based on this analysis. This helps to streamline the process of assigning tickets to the appropriate support team.
* This article provides an example of how a fictive company in the Cooling Towers and Chillers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
