CopperCraft Mining receives numerous customer queries daily, ranging from technical issues to general inquiries about their mining operations. With Deskhero, they have been able to manage these tickets effectively. The platform's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent on each ticket.
The AI also enhances the search results within the platform. When a customer submits a query, the AI scans through all the available data, including previous tickets and knowledge base articles, to provide the most relevant information. This feature has significantly reduced the time taken to resolve customer queries and improved the overall customer experience.
Deskhero's AI capabilities also extend to website scraping. For CopperCraft Mining, this means the AI can scrape data from their website and other relevant sources to provide comprehensive and up-to-date information to the support team and customers. This feature has proven particularly useful in keeping the knowledge base current and relevant.
The platform's REST API has allowed CopperCraft Mining to integrate Deskhero with their existing systems seamlessly. This integration has further streamlined their operations and ensured that all customer data is centrally managed.
Overall, Deskhero's advanced AI capabilities have transformed CopperCraft Mining's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does the AI enhance search results within the platform?
When a customer submits a query, the AI scans through all the available data, including previous tickets and knowledge base articles, to provide the most relevant information. This significantly reduces the time taken to resolve customer queries.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to scrape data from the company's website and other relevant sources. This provides comprehensive and up-to-date information to the support team and customers, keeping the knowledge base current and relevant.
* This article provides an example of how a fictive company in the Copper Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
