OreMaster Inc. deals with a high volume of customer queries every day. The implementation of Deskhero has allowed them to manage these queries more effectively. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time spent on each ticket.
The AI also improves the search results within the platform. When a customer submits a query, the AI scans through all the available data, including previous tickets and knowledge base articles, to provide the most relevant information. This feature has significantly reduced the time taken to resolve customer queries and improved the overall customer experience.
Deskhero's website scraping feature has been particularly beneficial for OreMaster Inc. The AI can scrape data from their website and other relevant sources to provide comprehensive and up-to-date information to the support team and customers. This keeps the knowledge base current and relevant.
The platform's REST API has enabled OreMaster Inc. to integrate Deskhero with their existing systems seamlessly. This integration has further streamlined their operations and ensured that all customer data is centrally managed.
Overall, Deskhero's advanced AI capabilities have revolutionized OreMaster Inc.'s helpdesk services, improving efficiency and enhancing customer engagement.
How does Deskhero's AI improve ticket management for OreMaster Inc.?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does the AI enhance search results within the platform for OreMaster Inc.?
When a customer submits a query, the AI scans through all the available data, including previous tickets and knowledge base articles, to provide the most relevant information. This significantly reduces the time taken to resolve customer queries.
What is the benefit of Deskhero's website scraping feature for OreMaster Inc.?
The website scraping feature allows the AI to scrape data from the company's website and other relevant sources. This provides comprehensive and up-to-date information to the support team and customers, keeping the knowledge base current and relevant.
* This article provides an example of how a fictive company in the Copper Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
