CopperFusion Ltd. receives a high volume of customer queries daily. Managing these queries manually was proving to be a challenge, especially given the technical nature of some of the queries.
With Deskhero, CopperFusion Ltd. was able to leverage the advanced AI capabilities to handle customer queries more efficiently. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
This feature significantly reduced the time spent on each ticket, allowing the customer support team to handle more queries in less time. It also improved the quality of responses, as the suggested replies were generated based on relevant and comprehensive information.
Furthermore, the AI system enhanced the search results, making it easier for the customer support team to find relevant information quickly. This was particularly useful in handling technical queries that required in-depth knowledge about the products and processes.
Since implementing Deskhero, CopperFusion Ltd. has seen a significant improvement in the efficiency of their customer support team. The AI capabilities have not only reduced the time spent on each ticket but also improved the quality of responses.
How does Deskhero's AI system improve the efficiency of the customer support team?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses, thereby improving the efficiency of the customer support team.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings to find relevant content from various sources, which is then used to provide more accurate and comprehensive search results.
What is the impact of Deskhero on the quality of customer support?
Deskhero improves the quality of customer support by providing accurate and comprehensive responses. The AI system generates suggested replies based on relevant content from various sources, ensuring that the responses are accurate and comprehensive.
* This article provides an example of how a fictive company in the Copper Smelting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
