ScriptScribes receives a high volume of customer queries daily. With Deskhero's ticket management system, they can efficiently handle these queries, ensuring every customer receives a timely response.
Deskhero's advanced AI capabilities have been a game-changer for ScriptScribes. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can suggest relevant responses to customer queries. This not only accelerates response times but also maintains the quality of support.
ScriptScribes utilizes Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content from their vast database. This feature has drastically cut down the time spent searching for information, allowing the team to focus more on resolving customer issues.
ScriptScribes uses the custom fields feature of Deskhero to categorize customer queries, making it easier to manage and track. The user groups feature allows them to assign specific queries to the appropriate team members, ensuring efficient resolution of issues.
Finally, the REST API provided by Deskhero allows ScriptScribes to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities speed up response times?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses to customer queries. This reduces the time spent crafting responses, thereby speeding up response times.
How does Deskhero help in managing and tracking customer queries?
Deskhero provides features like custom fields and user groups that allow you to categorize customer queries and assign them to the appropriate team members. This makes it easier to manage and track customer queries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Copywriting and Editorial Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
