WordCrafters receives numerous queries daily from clients seeking advice on their writing projects. With Deskhero, they can manage these inquiries through the ticket management system, ensuring no query goes unanswered. The Kanban board provides a visual snapshot of all ongoing tasks, helping the team prioritize work.
The advanced AI capabilities of Deskhero have been instrumental in improving WordCrafters' customer support. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant responses to customer queries. This not only speeds up response times but also ensures consistency in the quality of support.
Deskhero's comprehensive search bar, powered by AI, allows WordCrafters to quickly find relevant content from their vast database of previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time spent searching for information, allowing the team to focus more on providing quality customer support.
With the custom email domains feature, WordCrafters has been able to maintain a professional image in their communications. Furthermore, the structured data lists and custom fields have helped them organize customer data more effectively.
Finally, the REST API provided by Deskhero allows WordCrafters to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses to customer queries. This reduces the time spent crafting responses, thereby improving response times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help maintain a professional image in communications?
Deskhero allows you to use custom email domains for your communications, helping maintain a professional image.
* This article provides an example of how a fictive company in the Copywriting and Editorial Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
