EditMaster Ltd. deals with a wide variety of customer inquiries every day. To manage these effectively, they use Deskhero's ticket management system. The system's AI capabilities analyze previous tickets, knowledge base articles, and other uploaded files to suggest replies, greatly reducing the time taken to respond to tickets.
The AI-powered comprehensive search bar is a key tool for EditMaster Ltd.'s support team. It allows them to quickly find the information they need from the vast amount of data available. This has significantly improved their response time and accuracy, leading to higher customer satisfaction.
Maintaining an up-to-date knowledge base is crucial for EditMaster Ltd. Deskhero's AI automates this process by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensures the knowledge base is always current and reduces the manual effort required.
EditMaster Ltd. also uses Deskhero's custom fields and user groups features to better organize their customers and inquiries. Combined with the AI's ability to suggest personalized replies based on past interactions, this has led to more accurate and personalized customer responses.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of EditMaster Ltd.'s helpdesk services.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does the AI-powered search bar improve response time?
The AI-powered search bar uses the same OpenAI Embeddings to search through all available data quickly and accurately. It can find relevant information based on the search query, enhancing the response time and accuracy of the support team.
Can Deskhero's AI automatically update the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automation ensures the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Copywriting/Editing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
