Precision Drilling Services values customer feedback and uses it to continuously improve their services. However, analyzing customer interactions manually was time-consuming and often led to missed insights.
Deskhero's AI capabilities have enabled Precision Drilling Services to automate the analysis of customer interactions. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each interaction.
The AI then identifies patterns and trends in the interactions, providing valuable insights into customer needs and preferences. This has allowed Precision Drilling Services to make data-driven decisions and improve their services based on customer feedback.
Additionally, Deskhero's AI can predict customer behavior based on past interactions. This has enabled Precision Drilling Services to proactively address potential issues, further improving customer satisfaction.
By leveraging Deskhero's AI capabilities, Precision Drilling Services has been able to gain deeper insights into customer interactions, enabling them to continuously improve their services and enhance customer satisfaction.
How does Deskhero's AI analyze customer interactions?
Deskhero's AI uses OpenAI embeddings to understand the context of each interaction. It then identifies patterns and trends in the interactions, providing valuable insights into customer needs and preferences.
How does Deskhero's AI predict customer behavior?
Deskhero's AI uses the patterns and trends identified in past interactions to predict future customer behavior. This enables companies to proactively address potential issues and improve customer satisfaction.
How has Deskhero's AI helped improve services?
By providing insights into customer needs and preferences, Deskhero's AI has enabled companies to make data-driven decisions and improve their services based on customer feedback.
* This article provides an example of how a fictive company in the Core Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
