DrillTech Solutions maintains a comprehensive knowledge base that includes product manuals, troubleshooting guides, and other technical documents. However, managing this vast amount of information and making it easily accessible to customers was a challenge.
Deskhero's AI capabilities have enabled DrillTech Solutions to streamline their knowledge base management. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content and context of each document.
The AI then categorizes and indexes the documents, making them easily searchable. This has made it much easier for customers to find the information they need, reducing the number of support tickets.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to update the knowledge base.
By leveraging Deskhero's AI capabilities, DrillTech Solutions has been able to manage their knowledge base more effectively, improving customer self-service and reducing the workload on their support team.
How does Deskhero's AI categorize and index documents?
Deskhero's AI uses OpenAI embeddings to understand the content and context of each document. It then categorizes and indexes the documents based on this understanding, making them easily searchable.
How does Deskhero's AI generate knowledge base articles from files?
Deskhero's AI can extract text from Word, PowerPoint, and PDF files and use it to generate knowledge base articles. This process is automated, saving time and effort.
How has Deskhero's AI improved customer self-service?
By making the knowledge base easily searchable, Deskhero's AI has made it easier for customers to find the information they need. This has reduced the number of support tickets and improved customer satisfaction.
* This article provides an example of how a fictive company in the Core Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
