SecureLock Facilities, a leading provider of correctional and detention facility operations, was struggling to manage the volume of support requests from inmates and their families. They turned to Deskhero to help them streamline their support services and improve their response times.
With Deskhero's advanced AI capabilities, SecureLock was able to automatically generate suggested replies to common queries, significantly reducing the time taken to respond to tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate accurate responses.
The AI also enhanced SecureLock's search results, making it easier for staff to find relevant information quickly. This has improved the efficiency of their support services and reduced the workload on their staff.
Furthermore, SecureLock utilized Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent issues were addressed promptly. This has led to a significant improvement in their service levels and customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have enabled SecureLock to provide a more efficient and effective support service, improving their reputation and increasing their customer satisfaction rates.
How has Deskhero improved SecureLock's response times?
Deskhero's advanced AI capabilities automatically generate suggested replies to common queries, significantly reducing the time taken to respond to tickets.
How has Deskhero improved the efficiency of SecureLock's support services?
The AI enhances search results, making it easier for staff to find relevant information quickly. This, along with the ability to categorize and prioritize tickets, has improved the efficiency of their support services.
How has Deskhero impacted SecureLock's customer satisfaction rates?
By improving response times and the accuracy of responses, as well as ensuring urgent issues are addressed promptly, Deskhero has helped SecureLock significantly improve their customer satisfaction rates.
* This article provides an example of how a fictive company in the Corrections and detention facility operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
