Glow & Co receives hundreds of customer queries daily regarding product details, usage instructions, and order issues. They use Deskhero's ticket management system to efficiently manage these queries, ensuring no customer is left unanswered.
Deskhero's advanced AI capabilities are leveraged to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like product manuals, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant articles, making it easier for customers to find the information they need.
Furthermore, Glow & Co uses Deskhero's custom fields to categorize tickets based on product categories, making it easier to route the tickets to the right support agents. This ensures that customers receive expert advice on their queries.
Finally, Glow & Co uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both their customers and support agents.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results in the knowledge base?
When customers search for information, the AI uses the embeddings to find the most relevant articles, making it easier for customers to find the information they need.
How does Glow & Co use Deskhero's custom fields?
Glow & Co uses Deskhero's custom fields to categorize tickets based on product categories, making it easier to route the tickets to the right support agents.
* This article provides an example of how a fictive company in the Cosmetics Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
