Radiant Retail receives numerous customer queries and complaints daily. They use Deskhero's ticket management system and kanban board to efficiently manage and track these tickets.
Deskhero's advanced AI capabilities are used to suggest replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The AI also enhances the search results in the ticket management system. When support agents search for similar tickets or solutions, the AI uses the embeddings to find the most relevant tickets, helping them resolve issues faster.
Furthermore, Radiant Retail uses Deskhero's custom email domains feature to provide a personalized experience for their customers. This helps build trust and improve the overall customer experience.
Finally, Radiant Retail uses Deskhero's REST API to integrate the platform with their CRM system, providing a unified view of the customer for their support agents.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results in the ticket management system?
When support agents search for similar tickets or solutions, the AI uses the embeddings to find the most relevant tickets, helping them resolve issues faster.
How does Radiant Retail use Deskhero's custom email domains feature?
Radiant Retail uses Deskhero's custom email domains feature to provide a personalized experience for their customers. This helps build trust and improve the overall customer experience.
* This article provides an example of how a fictive company in the Cosmetics Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
