GlowCosmetics receives a high volume of customer queries regarding product usage, ingredients, and potential allergens. The company uses Deskhero's AI-powered knowledge base to automatically generate articles from previously uploaded files like product manuals and ingredient lists. This feature significantly reduces the time taken to respond to customer queries and ensures accuracy of information.
The company also leverages Deskhero's website scraping feature to keep the knowledge base updated with the latest product information and promotional offers. This ensures that the customer support team is always equipped with the most recent and relevant information.
Deskhero's advanced AI capabilities are used to suggest replies to customer queries based on the OpenAI Embeddings from previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of responses.
Furthermore, Deskhero's comprehensive search bar powered by AI enhances the search results by finding relevant content from the vast pool of data. This allows the customer support team to quickly find the necessary information to resolve customer queries.
Overall, GlowCosmetics has seen a significant improvement in their customer support services since implementing Deskhero. The platform's advanced AI capabilities have not only streamlined operations but also improved customer satisfaction.
How does Deskhero's AI-powered knowledge base improve response time?
Deskhero's AI-powered knowledge base generates articles from previously uploaded files like product manuals and ingredient lists. This allows the customer support team to quickly find accurate information to respond to customer queries, thereby improving response time.
How does Deskhero ensure consistency in responses?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This ensures consistency in the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's comprehensive search bar powered by AI finds relevant content from the vast pool of data, enhancing the search results and allowing the customer support team to quickly find the necessary information to resolve customer queries.
* This article provides an example of how a fictive company in the Cosmetics, Toiletries, Cleaning Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
