FreshnSoft receives a multitude of customer queries about product specifications, usage instructions, and potential skin reactions. The company uses Deskhero's AI capabilities to find relevant content from their knowledge base, previous tickets, and uploaded files like product manuals and policies. This significantly reduces the time taken to respond to customer queries and ensures accuracy of information.
The company also leverages Deskhero's AI to generate suggested replies based on the OpenAI Embeddings from previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's comprehensive search bar powered by AI enhances the search results by finding relevant content from the vast pool of data. This allows the customer support team to quickly find the necessary information to resolve customer queries.
Furthermore, FreshnSoft uses Deskhero's user groups feature to efficiently manage their customer support team. This feature allows them to assign specific roles and permissions to team members, ensuring efficient workflow management.
Since implementing Deskhero, FreshnSoft has seen a significant improvement in their customer support services. The platform's advanced AI capabilities have not only streamlined operations but also improved customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities find relevant content from the knowledge base, previous tickets, and uploaded files to respond to customer queries. It also generates suggested replies based on the OpenAI Embeddings from previous tickets and knowledge base articles, speeding up the response time.
How does Deskhero's AI enhance search results?
Deskhero's comprehensive search bar powered by AI finds relevant content from the vast pool of data, enhancing the search results and allowing the customer support team to quickly find the necessary information to resolve customer queries.
How does FreshnSoft use Deskhero's user groups feature?
FreshnSoft uses Deskhero's user groups feature to efficiently manage their customer support team. This feature allows them to assign specific roles and permissions to team members, ensuring efficient workflow management.
* This article provides an example of how a fictive company in the Cosmetics, Toiletries, Cleaning Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
