StitchCraft Creations receives numerous inquiries daily about their custom costume designs, fabric types, and delivery schedules. They use Deskhero's ticket management system to organize these inquiries efficiently. The advanced AI capabilities of Deskhero help the support team by suggesting replies based on previous tickets and knowledge base articles.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature allows the support team to provide accurate and fast responses, enhancing customer satisfaction.
Deskhero's AI also enhances the search results in their internal knowledge base. When the support team searches for specific information, the AI uses embeddings to find the most relevant content, saving time and improving the efficiency of the support process.
StitchCraft also utilizes Deskhero's website scraping feature. The AI can scrape data from their website and use it to generate suggested replies, further improving the speed and accuracy of their customer support.
With Deskhero, StitchCraft Creations has significantly improved their customer support process, reduced response times, and increased customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to find the most relevant content and formulates an appropriate response.
How does Deskhero's AI enhance search results?
When searching the internal knowledge base, Deskhero's AI uses embeddings to find the most relevant content. This improves the accuracy of search results and saves time for the support team.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to use data from the company's website to generate suggested replies. This improves the speed and accuracy of customer support responses.
* This article provides an example of how a fictive company in the Costume Design & Fabrication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
