PureCotton Corp., a renowned cotton ginning company, was looking for a way to enhance their knowledge base and provide better customer support. The company needed a solution that could handle a vast amount of information and make it easily accessible.
Deskhero's advanced AI capabilities proved to be the ideal solution for PureCotton Corp. The company started leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance their knowledge base.
Deskhero's AI not only organized the information in the knowledge base but also improved the search results. This made it easier for the customer support team to find relevant information and answer customer queries accurately and quickly.
Furthermore, the AI capabilities of Deskhero generated articles for the knowledge base from word, powerpoint, pdf files, and scraped website data. This enriched the knowledge base and made it a comprehensive source of information.
Overall, Deskhero's AI capabilities have greatly enhanced PureCotton Corp.'s knowledge base, making it a powerful tool for providing excellent customer support.
How has Deskhero enhanced PureCotton Corp.'s knowledge base?
Deskhero's AI capabilities have organized the information in the knowledge base, improved the search results, and generated articles from various sources. This has made the knowledge base more comprehensive and a powerful tool for providing customer support.
How does Deskhero improve the search results in the knowledge base?
Deskhero improves the search results in the knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier to find relevant information.
What kind of content does Deskhero use to generate articles for the knowledge base?
Deskhero uses word, powerpoint, pdf files, and scraped website data to generate articles for the knowledge base.
* This article provides an example of how a fictive company in the Cotton Ginning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
