CottonGen Inc., a leading cotton ginning company, was struggling with an influx of customer queries regarding their ginning processes and equipment. The company needed a solution to manage these queries effectively and provide timely responses.
Deskhero's advanced AI capabilities came as a boon for CottonGen Inc. The company started leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped them find relevant content quickly and efficiently.
Deskhero's AI also enhanced the search results on their helpdesk platform. This allowed the support team to find answers to customer queries faster, improving their response times significantly.
Furthermore, the AI capabilities of Deskhero generated suggested replies for the customer support team. This not only saved time but also ensured that the responses were accurate and consistent.
Overall, Deskhero's AI capabilities have revolutionized CottonGen Inc.'s customer support system, making it more efficient and effective.
How has Deskhero improved CottonGen Inc.'s response times?
Deskhero's AI capabilities have enhanced the search results on their helpdesk platform and generated suggested replies for the customer support team. This has allowed the team to find answers to customer queries faster and provide timely responses.
How does Deskhero ensure the accuracy of the responses?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are accurate and consistent.
What kind of content does Deskhero use to generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
* This article provides an example of how a fictive company in the Cotton Ginning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
