GinMaster Ltd., a prominent player in the cotton ginning industry, was facing challenges in managing customer tickets. The company was looking for a solution to handle the increasing volume of tickets and improve their service quality.
Deskhero's advanced AI capabilities provided the perfect solution for GinMaster Ltd. The company started using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to manage their tickets effectively.
The AI capabilities of Deskhero not only helped GinMaster Ltd. categorize and prioritize the tickets but also suggested replies based on the ticket content. This reduced the workload of the customer support team and improved their efficiency.
Moreover, the AI-enhanced search results allowed the team to find relevant information quickly, leading to faster resolution of customer issues.
Overall, Deskhero's AI capabilities have transformed GinMaster Ltd.'s ticket management system, making it more efficient and improving their service quality.
How has Deskhero improved GinMaster Ltd.'s ticket management system?
Deskhero's AI capabilities have helped GinMaster Ltd. categorize and prioritize the tickets, suggest replies based on the ticket content, and find relevant information quickly. This has made their ticket management system more efficient and improved their service quality.
How does Deskhero reduce the workload of the customer support team?
Deskhero reduces the workload of the customer support team by suggesting replies based on the ticket content. This saves time and allows the team to focus on resolving customer issues.
What kind of content does Deskhero use to manage tickets effectively?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to manage tickets effectively.
* This article provides an example of how a fictive company in the Cotton Ginning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
