CottonField Inc., a leading cotton grower, was struggling with managing customer queries and complaints. They were using traditional methods which were time-consuming and inefficient. With Deskhero, they were able to leverage the advanced AI capabilities to streamline their customer support.
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped CottonField Inc. to find relevant content quickly and efficiently, thus reducing the response time.
Moreover, the suggested replies generated by OpenAIs ChatGPT helped the customer support team to provide accurate and consistent responses. This not only improved the quality of customer support but also increased customer satisfaction.
Furthermore, the comprehensive search bar enhanced by AI capabilities made it easy for the customer support team to find relevant information. This feature was particularly useful in handling complex queries that required in-depth knowledge about the company's operations and policies.
Overall, the implementation of Deskhero significantly improved the efficiency of CottonField Inc.'s customer support. The advanced AI capabilities of the platform enabled them to provide high-quality helpdesk services.
How did Deskhero improve the response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly and efficiently, thus reducing the response time.
How does Deskhero ensure the accuracy of responses?
Deskhero uses OpenAIs ChatGPT to generate suggested replies. This ensures that the responses are accurate and consistent.
How does the comprehensive search bar work?
The comprehensive search bar is enhanced by AI capabilities. It makes it easy to find relevant information, especially for complex queries that require in-depth knowledge.
* This article provides an example of how a fictive company in the Cotton Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
