CottonCraft Weavers receives a large volume of customer inquiries daily regarding their products, weaving techniques, and order statuses. The company leverages Deskhero's AI capabilities to manage these inquiries effectively. Using the AI-powered ticket management system, CottonCraft can automatically categorize and prioritize tickets based on their urgency and topic, significantly reducing manual sorting time.
The AI also enhances the search functionality of the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI can find relevant content quickly. This feature allows customer service representatives to provide accurate information to customers faster, improving customer satisfaction.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing past interactions and the current context, the AI can suggest appropriate responses to customer inquiries, reducing the time spent by agents on crafting responses. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
Moreover, CottonCraft uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data. This integration allows for real-time updates on tickets and enables the AI to access the most recent data when generating responses or enhancing search results.
Overall, Deskhero's advanced AI capabilities have enabled CottonCraft Weavers to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does the AI categorize and prioritize tickets?
The AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes them based on their topics and prioritizes them based on their urgency, which is determined from the ticket content.
How does the AI generate suggested replies?
The AI analyzes past interactions and the current context to generate appropriate responses. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and craft suitable responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Cotton Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
