Therapy Connect receives a high volume of inquiries and support requests daily. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, Therapy Connect categorizes and organizes support tickets based on their nature and urgency. The AI capabilities assist in automatically sorting these tickets, ensuring that critical issues are addressed promptly.
The AI-powered comprehensive search bar allows Therapy Connect's support team to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a detail within an uploaded file, the advanced search function provides accurate results in seconds.
Deskhero's AI also enhances Therapy Connect's knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information and resources.
Finally, Therapy Connect uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This feature significantly reduces the time needed to draft responses, enhancing the overall efficiency of the support team.
Can Deskhero's AI categorize and sort support tickets?
Yes, Deskhero's AI can automatically categorize and sort support tickets based on custom fields and structured data lists. This feature ensures that critical issues are addressed promptly.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature keeps the knowledge base updated with the latest information and resources.
* This article provides an example of how a fictive company in the Counseling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
