TherapyConnect uses Deskhero's AI capabilities to manage their vast array of client inquiries. By leveraging the AI's ability to generate suggested replies from previous tickets, knowledge base articles, and uploaded files, TherapyConnect's support team can respond to client queries more efficiently and accurately.
The AI's ability to scrape website data also proves beneficial for TherapyConnect. The AI can pull relevant information from TherapyConnect's website and other related resources, providing the support team with a comprehensive understanding of each client's situation.
Deskhero's custom fields feature allows TherapyConnect to categorize tickets based on the type of therapy or counselor involved. This helps in routing the tickets to the right experts, ensuring faster resolution times and improved client satisfaction.
TherapyConnect also uses Deskhero's knowledge base feature to create a self-service portal for clients. The AI capabilities help in generating articles from word, powerpoint, pdf files, making it easier for clients to find solutions to their problems without reaching out to the support team.
Lastly, TherapyConnect utilizes Deskhero's REST API to integrate the platform with their existing systems, thus ensuring a seamless workflow and improved productivity.
How does Deskhero's AI capabilities improve TherapyConnect's client support?
Deskhero's AI capabilities help TherapyConnect to respond to client queries more efficiently and accurately by generating suggested replies from previous tickets, knowledge base articles, and uploaded files. It also helps in categorizing tickets and routing them to the right experts.
How does TherapyConnect use Deskhero's knowledge base feature?
TherapyConnect uses Deskhero's knowledge base feature to create a self-service portal for clients. The AI capabilities help in generating articles from various file types, making it easier for clients to find solutions to their problems without reaching out to the support team.
Does TherapyConnect integrate Deskhero with their existing systems?
Yes, TherapyConnect utilizes Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
* This article provides an example of how a fictive company in the Counselling and Therapy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
