SwiftParcel receives hundreds of customer queries daily, ranging from package tracking to delivery status updates. With Deskhero's AI capabilities, SwiftParcel can automate responses to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This significantly reduces the response time and frees up customer service representatives to handle more complex issues.
Deskhero's AI also enhances SwiftParcel's search functionality. The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to generate more accurate and relevant search results. This feature allows SwiftParcel's customer support team to quickly find the information they need to resolve customer queries.
SwiftParcel also utilizes Deskhero's AI to generate suggested replies for customer support tickets. The AI analyzes the content of the ticket and uses OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by a customer service representative. This feature not only speeds up the response time but also ensures consistency in the responses.
Furthermore, SwiftParcel uses Deskhero's custom fields and user groups features to categorize and assign tickets to the appropriate teams. This ensures that tickets are handled by the most qualified individuals, improving the quality of support provided to customers.
Overall, Deskhero's advanced AI capabilities have enabled SwiftParcel to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to understand the context of the query and generate an appropriate response.
How does Deskhero's AI enhance the search functionality?
The AI uses embeddings from uploaded files and scraped website data to generate more accurate and relevant search results.
How does Deskhero's AI generate suggested replies for customer support tickets?
The AI analyzes the content of the ticket and uses OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by a customer service representative.
* This article provides an example of how a fictive company in the Courier and delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
