ExpressDelivery receives a high volume of customer support tickets daily. With Deskhero's AI, they can automatically categorize and assign these tickets to the appropriate teams based on their content. This feature has significantly improved ExpressDelivery's ticket handling efficiency and response times.
Deskhero's AI also enhances ExpressDelivery's search functionality. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate more accurate and relevant search results. This feature allows ExpressDelivery's customer support team to quickly find the information they need to resolve tickets.
Additionally, ExpressDelivery uses Deskhero's AI to generate suggested replies for customer support tickets. The AI analyzes the content of the ticket and uses OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by a customer service representative. This feature not only speeds up the response time but also ensures consistency in the responses.
ExpressDelivery also uses Deskhero's custom fields and user groups features to manage their ticket workflow. This ensures that tickets are handled in a structured and efficient manner, improving the quality of support provided to customers.
Overall, Deskhero's advanced AI capabilities have enabled ExpressDelivery to streamline their ticket management process, significantly improving their customer support efficiency and customer satisfaction.
How does Deskhero's AI categorize and assign tickets to the appropriate teams?
Deskhero's AI uses OpenAI embeddings from the tickets to understand their content and automatically assign them to the appropriate teams.
How does Deskhero's AI enhance the search functionality for ticket resolution?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate more accurate and relevant search results.
How does Deskhero's AI generate suggested replies for customer support tickets?
The AI analyzes the content of the ticket and uses OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by a customer service representative.
* This article provides an example of how a fictive company in the Courier and delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
