RapidCourier was struggling with managing the increasing volume of customer queries as the company expanded. With Deskhero, they have streamlined their ticket management process. The platform's AI capabilities categorize and prioritize tickets based on their urgency and relevance, ensuring that every customer query is addressed promptly.
Deskhero's AI-powered search bar has significantly improved the efficiency of RapidCourier's support team. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide comprehensive and relevant search results. This has reduced the time taken by the support team to find the required information.
RapidCourier also uses Deskhero's custom fields feature to capture specific information about each customer query. This information is used by the AI to generate suggested replies, ensuring quick and accurate responses. This has not only improved the response time but also enhanced customer satisfaction.
With Deskhero's website scraping feature, RapidCourier keeps its knowledge base updated with the latest information from their website. This ensures that the support team always has the most recent and accurate information at their disposal.
RapidCourier has also integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has further improved the efficiency of their customer support operations, enabling them to deliver a superior customer experience.
How does Deskhero's AI capabilities improve RapidCourier's ticket management?
Deskhero's AI capabilities categorize and prioritize tickets based on their urgency and relevance. This ensures that every customer query is addressed promptly, improving the efficiency of RapidCourier's customer support operations.
How does RapidCourier use Deskhero's custom fields feature?
RapidCourier uses Deskhero's custom fields feature to capture specific information about each customer query. This information is used by the AI to generate suggested replies, ensuring quick and accurate responses.
How does RapidCourier keep its knowledge base updated?
RapidCourier uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from their website. This ensures that the support team always has the most recent and accurate information at their disposal.
* This article provides an example of how a fictive company in the Courier and messenger services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
