ExpressDelivery faced challenges in handling a large number of customer queries and complaints due to their global operations. They turned to Deskhero's advanced AI capabilities to manage their customer support more efficiently.
Deskhero's AI-powered ticket management system has been instrumental in helping ExpressDelivery handle customer queries more effectively. The system categorizes and prioritizes tickets, ensuring that urgent issues are addressed promptly. This has led to faster response times and increased customer satisfaction.
ExpressDelivery also leverages Deskhero's AI to enhance their knowledge base. The AI generates articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This has not only saved time on manual data entry but also ensured that the information provided to customers is accurate and up-to-date.
Additionally, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. This information is then used to generate suggested replies, providing customers with quick and accurate responses to their queries.
Overall, Deskhero's AI capabilities have enabled ExpressDelivery to provide a superior customer experience. The company has seen a significant improvement in response times, a boost in customer satisfaction, and a reduction in operational costs.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer queries, ensuring that urgent and important issues are addressed promptly. This leads to faster response times and improved customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This ensures that the information provided to customers is accurate, comprehensive, and up-to-date.
How does Deskhero's AI improve the quality of customer responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. It then uses this information to generate suggested replies, providing customers with quick, accurate, and helpful responses to their queries.
* This article provides an example of how a fictive company in the Courier & Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
