QuickShip was struggling with managing a high volume of customer queries and complaints. To address this issue, they implemented Deskhero's advanced AI capabilities to streamline their customer support process.
Deskhero's AI-powered ticket management system has been a game-changer for QuickShip. The system automatically categorizes and prioritizes tickets, ensuring that critical issues are addressed first. This has resulted in a more organized workflow and quicker response times.
QuickShip also utilizes Deskhero's AI to enhance their knowledge base. The AI generates articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This has significantly reduced manual data entry and increased the accuracy of the information provided to customers.
Moreover, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. This information is then used to generate suggested replies, greatly improving the quality of QuickShip's customer interactions.
Overall, Deskhero's AI capabilities have allowed QuickShip to provide a more efficient and effective customer support service. The company has seen a significant reduction in response times, an increase in customer satisfaction, and a decrease in operational costs.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer queries, ensuring that urgent and important issues are addressed promptly. This leads to faster response times and improved customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This ensures that the information provided to customers is accurate, comprehensive, and up-to-date.
How does Deskhero's AI improve the quality of customer responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles. It then uses this information to generate suggested replies, providing customers with quick, accurate, and helpful responses to their queries.
* This article provides an example of how a fictive company in the Courier & Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
