ExpressPack receives numerous customer queries daily, which they manage using Deskhero's ticket management system. Deskhero's AI capabilities analyze the content of these tickets and use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
Deskhero's AI enables ExpressPack to generate suggested replies to customer queries. This not only accelerates the response time but also ensures that the information provided to the customers is consistent. It also reduces the workload on the customer support team, allowing them to concentrate on more complex issues.
ExpressPack also employs Deskhero's AI to enhance search results on their helpdesk. The AI uses embeddings to provide the most relevant results, thereby improving the customer experience.
Deskhero's AI also aids ExpressPack in maintaining their knowledge base. It can generate articles from Word, PowerPoint, PDF files, and scrape data from the website. This ensures that the knowledge base is always current with the latest information.
Overall, Deskhero's advanced AI capabilities have allowed ExpressPack to enhance their customer support operations, leading to improved customer satisfaction.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI analyzes the content of customer queries and uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, accelerating the response time and ensuring consistency in the information provided.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses embeddings to provide the most relevant results when customers search for information on the helpdesk, thereby improving the customer experience.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and scrape data from the website. This ensures that the knowledge base is always current with the latest information.
* This article provides an example of how a fictive company in the Courier Pickup & Drop-off Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
