ParcelPioneer deals with a high volume of customer interactions daily. They use Deskhero's ticket management system to handle these interactions. Deskhero's AI capabilities analyze the content of these tickets and use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
Deskhero's AI allows ParcelPioneer to generate suggested replies to customer queries. This not only improves the response time but also ensures that the information provided to the customers is consistent. It also reduces the burden on the customer support team, allowing them to focus on more complex issues.
ParcelPioneer also uses Deskhero's AI to enhance search results on their helpdesk. The AI uses embeddings to provide the most relevant results, improving the customer experience.
Deskhero's AI also assists ParcelPioneer in maintaining their knowledge base. It can generate articles from Word, PowerPoint, PDF files, and scrape data from the website. This ensures that the knowledge base is always updated with the latest information.
Overall, Deskhero's advanced AI capabilities have helped ParcelPioneer streamline their operations and improve customer service.
How does Deskhero's AI assist in handling customer interactions?
Deskhero's AI analyzes the content of customer interactions and uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, improving the response time and ensuring consistency in the information provided.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses embeddings to provide the most relevant results when customers search for information on the helpdesk, thereby improving the customer experience.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and scrape data from the website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Courier Pickup & Drop-off Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
