SwiftParcel receives hundreds of customer queries daily, ranging from package tracking to delivery status. To manage this volume, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of these tickets, using OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
With the help of Deskhero's AI, SwiftParcel can generate suggested replies to customer queries. This not only speeds up the response time but also ensures consistency in the information provided to the customers. Additionally, it reduces the workload on the customer support team, allowing them to focus on more complex issues.
SwiftParcel also leverages Deskhero's AI for enhancing search results. When customers search for information on SwiftParcel's helpdesk, the AI uses embeddings to provide the most relevant results, improving the customer experience.
Deskhero's AI also helps SwiftParcel in maintaining their knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled SwiftParcel to provide efficient and effective customer support, leading to improved customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes the content of customer queries and uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, speeding up the response time and ensuring consistency in the information provided.
How does Deskhero's AI enhance search results?
When customers search for information on the helpdesk, Deskhero's AI uses embeddings to provide the most relevant results, improving the customer experience.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from the website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Courier Pickup & Drop-off Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
