Flash Delivery receives a high volume of customer queries daily, ranging from package tracking to service complaints. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
Additionally, Flash Delivery uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows the customer support team to focus on urgent and complex issues, while the AI handles routine queries.
The company also utilizes Deskhero's knowledge base feature. The AI scans uploaded files like policies, manuals, and presentations, and scraped website data to generate comprehensive knowledge base articles. These articles are then used to provide instant, accurate responses to customer queries.
Flash Delivery has also integrated Deskhero's REST API into their system. This allows them to automate various tasks such as ticket creation and status updates, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Flash Delivery to provide faster, more accurate customer support, leading to improved customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Flash Delivery use Deskhero's REST API?
Flash Delivery has integrated Deskhero's REST API into their system to automate tasks such as ticket creation and status updates, improving their efficiency.
How has Deskhero improved Flash Delivery's customer support?
Deskhero's advanced AI capabilities have enabled Flash Delivery to provide faster, more accurate responses to customer queries. This has led to improved customer satisfaction.
* This article provides an example of how a fictive company in the Courier Same-Day Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
