Speedy Couriers deals with a large number of customer queries every day. To manage these effectively, they use Deskhero's user groups and kanban board features. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also uses Deskhero's custom email domains feature to maintain a professional image and ensure that customer queries are directed to the right department. The AI capabilities of Deskhero help in categorizing and prioritizing these emails, allowing the customer support team to focus on urgent and complex issues.
Speedy Couriers leverages Deskhero's knowledge base feature to provide instant, accurate responses to customer queries. The AI scans uploaded files like policies, manuals, and presentations, and scraped website data to generate comprehensive knowledge base articles.
Furthermore, Speedy Couriers has integrated Deskhero's REST API into their system. This allows them to automate various tasks such as ticket creation and status updates, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Speedy Couriers to provide faster, more accurate helpdesk services, leading to improved customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Speedy Couriers use Deskhero's REST API?
Speedy Couriers has integrated Deskhero's REST API into their system to automate tasks such as ticket creation and status updates, improving their efficiency.
How has Deskhero improved Speedy Couriers' helpdesk services?
Deskhero's advanced AI capabilities have enabled Speedy Couriers to provide faster, more accurate responses to customer queries. This has led to improved customer satisfaction.
* This article provides an example of how a fictive company in the Courier Same-Day Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
