AirExpress deals with a high volume of customer queries every day. To manage this effectively, they implemented Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
With Deskhero's AI, AirExpress can generate suggested replies for customer queries, significantly reducing response times and improving customer satisfaction. The AI also enhances search results, making it easier for the helpdesk team to find the necessary information quickly.
AirExpress also uses Deskhero's structured data lists and custom email domains to organize and manage customer communications. The kanban board provides a visual representation of all ongoing tickets, helping the team prioritize tasks and manage their workload effectively.
Furthermore, AirExpress uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and improving overall efficiency.
By leveraging Deskhero's AI capabilities, AirExpress has been able to enhance their helpdesk services and provide a better customer experience.
How does Deskhero's AI help reduce response times?
Deskhero's AI generates suggested replies for customer queries based on relevant content found from various sources. This helps the helpdesk team respond to queries more quickly, thus reducing response times.
How does AirExpress use Deskhero's structured data lists and custom email domains?
AirExpress uses structured data lists to organize customer communications. Custom email domains are used to manage these communications and ensure that they are directed to the right team.
How does AirExpress use Deskhero's REST API?
AirExpress uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow and improves overall efficiency.
* This article provides an example of how a fictive company in the Courier Services by Aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
