JetParcel handles a large number of customer queries daily. To manage this efficiently, they implemented Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
With Deskhero's AI, JetParcel can generate suggested replies for customer queries, significantly reducing response times and improving customer satisfaction. The AI also enhances search results, making it easier for the customer support team to find the necessary information quickly.
JetParcel also uses Deskhero's custom fields and user groups to categorize and assign tickets, ensuring that each query is handled by the most suitable team member. The kanban board provides a visual overview of all ongoing tickets, helping the team stay organized and prioritize tasks.
Furthermore, JetParcel uses Deskhero's knowledge base and website scraping features to create a comprehensive resource for their customer support team. This has improved the team's ability to handle queries and enhanced the overall efficiency of their helpdesk services.
By leveraging Deskhero's AI capabilities, JetParcel has been able to improve their customer support and enhance their helpdesk services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does JetParcel use Deskhero's custom fields and user groups?
JetParcel uses custom fields to categorize tickets based on the type of query. User groups are used to assign these tickets to the most suitable team member.
How does JetParcel use Deskhero's knowledge base and website scraping features?
JetParcel uses Deskhero's knowledge base and website scraping features to create a comprehensive resource for their customer support team. This improves the team's ability to handle queries and enhances the overall efficiency of their helpdesk services.
* This article provides an example of how a fictive company in the Courier Services by Aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
