SkyCourier receives thousands of customer queries daily, ranging from package tracking to service inquiries. To manage this volume, they turned to Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Deskhero's AI generates suggested replies for customer queries based on the relevant content found. This has significantly reduced the time taken to respond to customer queries and improved the overall efficiency of SkyCourier's customer support team.
The AI also enhances search results, making it easier for the customer support team to find information quickly. This has led to a decrease in response times and an increase in customer satisfaction.
Additionally, SkyCourier uses Deskhero's custom fields and user groups to categorize and assign tickets, ensuring that each query is handled by the most suitable team member. The kanban board provides a visual overview of all ongoing tickets, helping the team stay organized and prioritize tasks.
Overall, Deskhero's AI capabilities have transformed SkyCourier's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to enhance search results.
How does SkyCourier use Deskhero's custom fields and user groups?
SkyCourier uses custom fields to categorize tickets based on the type of query. User groups are used to assign these tickets to the most suitable team member.
* This article provides an example of how a fictive company in the Courier Services by Aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
