FastTrack Couriers handles a large volume of customer queries daily. To manage this efficiently, they turned to Deskhero's advanced AI capabilities to enhance their knowledge base and provide quick and accurate responses to customer queries.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time spent by customer service representatives on each ticket, improving overall efficiency.
Moreover, Deskhero's AI also enhances the search results, making it easier for FastTrack's customer service team to find relevant information quickly. This has been particularly beneficial in handling complex queries that require in-depth knowledge of company policies and procedures.
Deskhero's user groups and kanban board features have also helped FastTrack Couriers to organize and track the progress of each ticket, leading to a more efficient workflow.
By leveraging Deskhero's AI capabilities, FastTrack Couriers has managed to improve its customer service significantly, leading to higher customer satisfaction.
How has Deskhero's AI capabilities improved FastTrack Couriers' customer service?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has reduced the time spent by customer service representatives on each ticket, improving overall efficiency and customer service.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This enhances the search results, making it easier for customer service representatives to find the information they need quickly.
How does Deskhero help in tracking the progress of each ticket?
Deskhero's user groups and kanban board features allow companies like FastTrack Couriers to organize and track the progress of each ticket, leading to a more efficient workflow.
* This article provides an example of how a fictive company in the Courier services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
