SwiftParcel receives numerous customer queries daily regarding parcel tracking, delivery status, and other related issues. Managing these queries manually was time-consuming and inefficient. With Deskhero's AI-powered ticket management system, SwiftParcel has significantly improved its response time and customer satisfaction.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This information is used to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
Furthermore, Deskhero's AI also enhances the search results, making it easier for SwiftParcel's customer service team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed knowledge of company policies and procedures.
Deskhero's custom fields and structured data lists have also allowed SwiftParcel to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and improved productivity among the customer service team.
With Deskhero, SwiftParcel has managed to transform its customer support service, making it more efficient and customer-friendly.
How has Deskhero's AI capabilities improved SwiftParcel's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent by customer service representatives on each ticket, thereby improving response time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This enhances the search results, making it easier for customer service representatives to find the information they need quickly.
How does Deskhero help in organizing the workflow?
Deskhero's custom fields and structured data lists allow companies like SwiftParcel to categorize and prioritize tickets effectively. This leads to a more organized workflow and improved productivity.
* This article provides an example of how a fictive company in the Courier services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
