CourtSys uses Deskhero's AI capabilities to efficiently handle a multitude of customer inquiries related to their courtroom technology solutions. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly speeding up the resolution of customer inquiries.
CourtSys also takes advantage of Deskhero's user groups feature to organize its customer support team. This helps in assigning tickets to the appropriate team members based on their expertise, ensuring that customer queries are handled by the most qualified individuals.
The knowledge base feature of Deskhero enables CourtSys to maintain a comprehensive repository of information related to their products and services. The AI-powered search bar feature allows the customer support team to quickly find relevant information from this knowledge base, enhancing the efficiency of the resolution process.
CourtSys has also integrated Deskhero's REST API with their existing systems, automating various customer support tasks. This has further improved the efficiency of their helpdesk services.
In conclusion, Deskhero's advanced AI capabilities have revolutionized CourtSys's helpdesk services, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed to generate suggested replies, significantly speeding up the resolution of customer inquiries.
How does CourtSys use the user groups feature of Deskhero?
CourtSys uses the user groups feature to organize its customer support team. This helps in assigning tickets to the appropriate team members based on their expertise, ensuring that customer queries are handled by the most qualified individuals.
How does the knowledge base feature of Deskhero enhance the efficiency of the resolution process?
The knowledge base feature enables CourtSys to maintain a comprehensive repository of information related to their products and services. The AI-powered search bar feature allows the customer support team to quickly find relevant information from this knowledge base, enhancing the efficiency of the resolution process.
* This article provides an example of how a fictive company in the Courtroom Technology Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
