JusticeTech uses Deskhero's AI capabilities to manage a vast array of customer queries related to their courtroom technology solutions. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to resolve customer queries.
JusticeTech also utilizes Deskhero's custom fields feature to categorize and prioritize customer queries. This helps in quick identification of high-priority issues and ensures that they are addressed promptly. The kanban board feature provides a visual overview of the status of different tickets, enabling efficient management of customer support tasks.
The comprehensive search bar feature of Deskhero allows JusticeTech's customer support team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature, powered by AI, enhances search results and accelerates the resolution process.
JusticeTech has also benefited from Deskhero's REST API, which allows seamless integration with their existing systems. This has enabled JusticeTech to automate various customer support tasks, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed JusticeTech's customer support services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to resolve customer queries.
How does JusticeTech utilize the custom fields feature of Deskhero?
JusticeTech uses the custom fields feature to categorize and prioritize customer queries. This helps in quick identification of high-priority issues and ensures that they are addressed promptly.
How does the comprehensive search bar feature of Deskhero enhance the resolution process?
The comprehensive search bar feature allows JusticeTech's customer support team to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature, powered by AI, enhances search results and accelerates the resolution process.
* This article provides an example of how a fictive company in the Courtroom Technology Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
