Hop Haven receives numerous queries daily about their craft beer selection, upcoming events, and reservation details. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The custom fields feature allows Hop Haven to categorize tickets based on the type of query, such as beer selection, event details, or reservation inquiries. This structured approach helps in prioritizing and addressing tickets more efficiently.
Hop Haven also utilizes Deskhero's knowledge base feature, where they upload files like beer menus, event schedules, and policies. The AI capabilities of Deskhero generate articles from these files, which are used to enhance search results and provide quick answers to common queries.
Deskhero's website scraping feature is used by Hop Haven to keep their knowledge base updated with the latest information from their official website. This ensures that the AI always has the most recent data to generate responses.
Finally, the comprehensive search bar powered by AI makes it easy for the Hop Haven team to find relevant content quickly. This feature, combined with the AI-enhanced ticket management system, has significantly improved the efficiency of their customer support.
How does Deskhero's AI improve the response time for tickets?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies. This reduces the time spent on drafting responses, thereby improving the response time.
How does the custom fields feature help in handling tickets?
The custom fields feature allows categorizing tickets based on the type of query. This structured approach aids in prioritizing and addressing tickets more efficiently.
How does the website scraping feature contribute to the efficiency of the AI?
The website scraping feature keeps the knowledge base updated with the latest information from the official website. This ensures that the AI always has the most recent data to generate responses.
* This article provides an example of how a fictive company in the Craft Beer Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
